Returns & Exchanges
At Taffy Town, we want you to enjoy every bite of our salt water taffy; however, due to the perishable nature of our food products, we can only accept returns for items that arrive damaged or incorrect. Please contact us within 14 days of delivery to resolve any issues with your order.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue regarding your taffy shipment.
Provide Documentation
Attach clear photos of the packaging and the product if you received items that were damaged during transit or incorrectly fulfilled.
Review Process
Our quality assurance team will review your claim within 2-3 business days to determine eligibility for a replacement or refund.
Resolution
Once approved, we will either ship out a fresh batch of your favorite flavors or issue a credit to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing